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Document submission takes to process up to 7 working days?

This process can take up to 7 working days, and yet can fast track it within a day with $13?  It's insane.  Why making us wait 7 days when you can do it by a single day?  I'm newbee with PPH, but I'm very disappointed with this kind of service.   Just saying..Thanks.

2 comments

  • Avatar
    Natalie Official comment

    Many thanks for your message.

    I have opened up a ticket for you with our customer support team and someone will email you soon.

    Thank you in advance and have a lovely day.

  • 0
    Avatar
    Karyn

    Yes, this is a new thing just introduced!  I too am frustrated with this.  PPH already takes a percentage of what I get paid, so why charge $13 when it was not something you charged for before! 

    I will be closing my PPH account for this and also for the rejection of my credit card document which you say is acceptable as proof of address.  

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