Refund not received

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Kyle

• November 23, 2018 13:28

I was granted a refund of two payments on 26th October for an unintended offer purchase (#737105), but I have not received that refund in my 'payments' account.

I stated that I did not wish to have a featured offer on the site, but I have also been charged for 5 payments for the same featured offer since that date. This is very frustrating. I feel I have been misled into purchasing something I did not wish to due to a lack of information about what a 'featured offer' is, how much it costs and that it is on-going until you cancel it.

I would like to be receive the initial refund and a refund of all payments made for the featured offer from 26th October. I would like to also know what the payments were for if they were not for a 'featured offer'.

Regards,

Kyle

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• Official comment

  

  Natalie

  • November 26, 2018 10:29

  Many thanks for your message.

  I have opened up a ticket for you with our customer support team and someone will email you soon.

  Thank you in advance and have a lovely day.

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  Noon

  • December 06, 2018 22:48

  Hi

   

  I have asked for a refund from a seller that I previously worked with, however.. the seller did deliver the work that I have asked for and is not answering me messages 

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