Payments released without our concerns and project still going on

Hi, I would like to highlight the serious matter of payment being released by pph without our concern.

 

We currently have 2 active projects :

1) Website scrape project- The developer on several times failed to provide us the needed information resulting in the non working of the project. Please refer the comment section where in we highlighted several times the issue related to the project and he was not able to fulfill the same (he agreed to work on the issue but ended up with no solution) .

In view of the above his payment would have not been released until confirmed by us. please request a full refund .

 

2) Animation project- The project is at the last stage and we are in process of getting the final adjustments done hence the payment would have not been released without our concerns. 

I think we will be okay with project 2 payment as the developer seems to be genuine and will deliver the final project after changes however we would like to get a full refund for the first project where in the developer never delivered a project as discussed.

Please look into the matter and do the needful. 

 

Thanks,

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Natalie

Many thanks for your message.

I have opened up a ticket for you with our customer support team and someone will email you soon.

Thank you in advance and have a lovely day.

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