Refund fee

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Sucheta

• January 12, 2019 22:49

I had a seller start a job but who could not complete it. I made a payment towards work that was insufficiently complete and paid corresponding PPH fees. Now, when receiving a refund for the remaining amount, it looks as though I have been charged a significant refund fee for work that was cancelled by the seller. Please could you address this.

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• Official comment

  

  Natalie

  • January 14, 2019 08:44

  Many thanks for your message.

  I have opened up a ticket for you with our customer support team and someone will email you soon.

  Thank you in advance and have a lovely day.

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  Patti

  • February 11, 2019 10:18

  My seller Maggie did one product description out of the 50 Photographs i had provided and then disappeared. Now not responding to my messages so I am concerned about her Please review my communications with her and attempt to contact her so that I can know whether to get an alternative freelancer as the work has now become urgent. Thanks,
  Patti

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