Hi can we communicate with freelancers in Skype and other platforms as long as we do contracts in the PeoplePerHour platform???

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Hi, I have arranged a web build through Phil, one of your Freelancers agreed a price, paid £14 up front, had communication with Phil and gave him access to my WEB host and all the passwords associated with it, spoke to him regarding access to other stuff for him to include in my web build then out of the blue, nothing. Ive tried phoning, texting emailing and get nothing??   What is going on please ?

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