Identification

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Alexia

• March 11, 2019 13:57

You have asked me to send you identification documents.

 

I have used a surname in my account on PPH which includes my married name (so 'family surname-husband's surname')

But my ID shows my first and family surname only.  And so does the utility bill.  Will this be ok? 

 

I had originally sent you a copy of my bank account statement which is in my name only and that was accepted by yourselves.

Also, I don't understand why you have not messaged me to say that these documents are required so that I can sort them out and you are only asking now that I have earned some funds and would like to transfer them out?

1

• Official comment

  

  Natalie

  • March 12, 2019 09:43

  Many thanks for your message.

  I have opened up a ticket for you with our customer support team and someone will email you soon.

  Thank you in advance and have a lovely day.

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• 

  Gareth

  • April 08, 2019 08:14

  I can't upload identification documents.

   

  Gareth

  0

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