Question about search ranking!

Hi, I am a bit confused about how the search ranking for freelancer offers works (the default one: By relevance).

It seems to always be the same people appearing first. No matter what you search, as long as they have those keywords in their description. So even if the offer is a bit unrelated, if you are ranked better you will appear first. That makes it impossible to target a specific keyword that is more relevant to your offer, like you would do on a platform with a real search engine (Google, Fiverr). 

When searching for offers you will also get a lot of unrelated offers appearing first just because they have those keywords in the description. But their title is not related at all.

Also I see a lot of people with little reviews and NO cert level, outrank people Cert 4 or Cert 5 with more reviews and also 100% positive. Which other stats is taken into consideration? At the moment I have 100% positive, Cert 4, and 5 endorsements badge. But I'm always in the last page and outranked by people with lower stats (no cert, lower than 100% and no badge).

Can anyone help me understand what is going on behind the scene?

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Natalie

Many thanks for your message.

I have opened up a ticket for you with our customer support team and someone will email you soon.

Thank you in advance and have a lovely day.

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