notification of protection

I've sent 2 work proposals(3 days ago) and the only thing i can see is ''freelancer protection''. I've read some comments of other users having the same problem but i don't think I can solve this by myself cause I am a new user here. I am waiting for your help.

Thanks a lot,

Venia

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Natalie

Many thanks for your message.
I have opened up a ticket for you with our customer support team and someone will email you soon.
Thank you in advance and have a lovely day.

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