How to finish the project?

I've finished the project, sent an invoice, my client gave me an excellent review and paid, but on my profile under Freelancer activity says that it is still in progress. What should I do to make it completed?

Thanks in advance.

Sandra.

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Natalie

Many thanks for your message.

I have opened up a ticket for you with our customer support team and someone will email you soon.

Thank you in advance and have a lovely day.

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Cynthia w

I have finished the project on April 29th  but it is still saying it is late.  Secondly, I am unable to raise an invoice.  Thirdly when I go to setting to access payment it is telling me that the security answer for my grandfather occupation is incorrect. I know I provided the correct answer.  This is my first job on this platform.  I need urgent help.  Thank you.

 

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Cynthia w

How do I access payment?  The money in escrow.

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