Rating of Buyers & Freelancers

Hi PPH, 

I am a Freelancer on your platform & I love your platform but I have a concern that is worrying & think it needs to be looked at for the overall success of your platform. 

I recently also became a buyer & rated my freelancer very well and she left me good feedback too. However, I received an email after I left feedback for her from PPH asking me to anonymously rate the freelancer again which would not be shown to the freelancer. See attached picture of the email. 

I think it's great that you do this but I find it disturbing that as a Freelancer - we do not get the same opportunity to rate a buyer. 

I am experiencing more & more client's that receive completed work but refuse to pay for it or don't respond or are completely ludicrous with their requests (for example, I did work for a client and then the client refused to pay for the work as she decided last minute that she no longer wanted what she asked for and decided to change the entire request). 

I go out of my way to assist my client's and 99% of my client's are fantastic & we have great working relationships with but why is PPH allowing bad buyers to continue having free reign on the site? They should have a ranking system too or something to help your quality freelancers. Otherwise freelancers will start focusing their work on other sites. 

I refuse to leave feedback when I get a client like the above that is avoiding paying for work done because their negative feedback will be visible on my profile when in essence I did nothing wrong. That affects my ranking & my overall rating on PPH but we have no other way to let PPH know which buyer is trying to get work done without paying.  

But if you are sending emails to buyers to rank us anonymously, which indicates that we are still being affected negatively as I have seen my profile views spiral downward since I had a difficult client that didn't want to pay for a job well completed & that I didn't leave feedback for.  

I have had a dispute with PPH in the past and received little to no support from PPH (you guys didn't even read my long explanation of why I raised the dispute) - you just responded as if I was the buyer with the T's & C'S. 

I am certain myself and many of your top quality freelancers would like some type of support from PPH to help us filter out your bad buyers. 

PS - It's not all buyers that don't want to pay. It's buyers that request a simple job to be completed urgently and then they don't respond or they reject your invoice with no explanation or they change the request in the job after the initial work is delivered. These buyers should be affected like us freelancers are if you want a well run, quality & premium site. 

Please can the above be addressed & assistance be offered. 

Kindest Regards,

Roxanne