How do I cancel an offer if a customer has already made a Deposit?

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MARINA Nechepurenko

• July 30, 2019 15:01

Hello!  My client sent me a proposal and I responded to it. The customer immediately confirmed and made a Deposit. And then he asks me to return his Deposit. The order has not yet started to perform. Tell me - how to return the Deposit to the client?

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  Natalie

  • July 31, 2019 09:24

  Hello Marina!

  Your Buyer will need to request for a refund under the Workstream. As soon as they request for a refund then our Payment Team will take over the case and approve it.

  Thank you.

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