PPH is very biased. Sellers should never trust it.
My buyer 1st refund was canceled by PPH. PPH asked to make a mutual agreement. I made a mutual agreement
I was into 6 months of development.
Buyer raised a refund for 2nd time. The buyer did not make any effort to make a mutual agreement and the amount refunded to the client.
6 months developments I lost money due to shitty terms and conditions of PPH.
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