Faster Payments

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Andrew

• September 22, 2019 11:44

Any chance/plans you can move into the 21st century and offer faster payments?

It baffles me that I can request a PayPal withdrawal on Friday afternoon, and only get it on Monday afternoon. Are you really manually processing every transaction? Could the massive increase in fees you take from me go towards automating your systems a little?

I have been using PPH for 5+ years now and have hundreds of positive feedback so surely its not a security issue in case I am a scammer.

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• Official comment

  

  Spyros

  • October 08, 2019 15:09

  Hi Andrew,

   

  Truly we process withdrawals within 24 hours on the weekdays, so if you raise a withdraw request on Friday you need to wait until Monday.

  Your suggestion does have substance and I will take it on with our payment specialists to see its implications.

  Thank you for the feedback!

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  Charlotte

  • October 18, 2019 17:29

  Completely agree. I have had four instances where I have had to wait three days for payments this year - no explanation. On each of those four occasions support have told me that I just have to wait. Considering the huge chunk of fees that are taken there is no way this should be happening for those of us who use the platform daily.

  Payments are not processed within 24 hours as standard - much of the time they are, sometimes it is within one day, sometimes two and occasionally it has been 3. Totally unpredictable and absolutely rubbish for a freelancer.

  If you could address this with urgency it would be great.

  Many thanks

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  Andrew

  • November 22, 2019 12:06

  Any feedback from your 'payment specialists' yet?

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  Haris

  • November 25, 2019 09:19

  Hi Andrew,

  thanks for getting back to us.

  The initial feedback was positive, but this will take place as part of a larger project for improving our withdrawal process (we are currently planning this). We will get back to you as soon as there is an update on this.

  Thanks for your patience and for the interest in making us better!

   

  Kind regards,

  Haris Syntyhakis

  Product Manager

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  Andrew

  • June 16, 2021 17:11

  Has this been moved any further forward? the original post was 2 years ago!!!

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  Gordon

  • July 29, 2021 09:40

  @Andrew

   

  They have completely revamped the payment process now. Now I have to wait 2 weeks before I can withdraw my money, and then it's a 48-72 hour wait. They say it's for checks, but who knows. Looks like we've got the opposite of what we wanted

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