I have forgotten the answer to my Security Question.

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Jordan

• October 16, 2019 02:47

Hi, 

I seem to have forgotten the answer to my security question. I have tried a number of possibilities, but the system won't accept them and so I can't access my payments page. Could someone help me get this resolved please? 

Thank you. 

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• Official comment

  

  Panos

  • October 16, 2019 07:49
  • Edited

  Hello Jordan,

  if you have forgotten the answer to your security question, you should contact our Customer Support Department, in order to reset it.

  This procedure will require of you to provide a proof of ID, therefore I have created a ticket to our CSD, in order to resolve this issue.

  You will soon receive a response.

  Have a great day.

   

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  Jordan

  • October 16, 2019 07:51

  Thanks a lot!

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