First asking for 'real name and location', then rejected

Dear Team,

This is quite unbelievable. I submitted my application as a freelancer 2 days ago. I filled out everything, in every detail, I provided a big portfolio and everything.

- Then I received an Email stating that my changes are accepted.
- Then an Email stating 'theres only one more thing to do and then i could start': Provide real name and location'
- So I did provide the exact location (before I put 'Lisbon' because its the district i'm living in), PAREDE, Portugal. The Name I had provided the full and exact one from the start, why should I change something there?
- Then I received another mail stating that I should quickly provide the real name and location and I'm good to go.
- BECAUSE I REALLY DID NOT SEE WHERE AND HOW I COULD DO ANY BETTER - everything real and correct was already provided, name, location - SO I HAVE WRITTEN MY FULL NAME AND LOCATION ALSO IN 'ABOUT'-Section.
- But again an Email, this time stating I was rejected for the third time and I should contact Support.

What's wrong? Can someone please get in touch with me? How can this be? Those standardized Emails from you really do not help at all.

Kind regards, Fabian