Help-security question I forgot the anwer

Hello,

I forgot the answer of my security question...

It's the name of my first pet and of course I know his name but as I'm a foreigner, his name is in foreign language.

I must have typed its pronunciation in English when I first registered the answer, but the problem is my pet's name could be written in many ways...

And I also don't remember whether I used capital letters or not, so the number of combinations are doubled. I've spent my whole afternoon trying to figure out my answer, getting blocked for 10 min and repeating it.

Please let me know if there's any other way I can answer my security question. I'm very desperate.

Thank you so much.

Official comment

Panos

October 14, 2019 08:48
Edited

Good morning June and Stella,

your security questions can be reset by contacting our Customer Support Department.

I have created two respective tickets to our Customer Support Department regarding this matter. You will soon receive a response.

Have a great day.

Stella

October 13, 2019 19:32

I have forgotten my security answer. I know the answer but I keep getting the message that it's wrong. Please can you assist

Thanks

arjun verma

October 19, 2019 14:53

I have forgotten my security answer. help me please.

Kaat

September 01, 2020 15:16

have forgotten my security answer. help me please.

Help-security question I forgot the anwer

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