payment in Escrow account wasn't released automatically (after 15 days)

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chyi ming

• November 04, 2019 14:56

Hi, my client became unresponsive and I have a unpaid invoice, there are some payment in Escrow but after 15 days it still wasn't released, can you take a look and see what's going on?

Also I have another question, I didn't request all the money in Escrow in last invoice so after we sort it out, there will still be a small amount left in Escrow, am I allowed to take them since it's deposit? or I shouldn't?

 

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• Official comment

  

  Natalie

  • November 05, 2019 09:53

  Hello Chyi, 

  Thank you for your message. As this requires more investigation and involves personal details such as payments, I have opened a ticket with our customer support team in order for us to review and resolve the problem.

  Thank you for your patience. 

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