Unable to withdraw payments

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Elom

• July 15, 2021 10:15

When I click "request withdrawal" an error message comes up telling me I need to submit some documents. I already did this a couple of years ago and the documents were approved. When I click on the link that the error message leads me to, it shows that my docs have been approved and there is no way of me submitting new ones...

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• Official comment

  

  Community

  • July 15, 2021 13:50

  Hi Elom,
  
  You can read our recently updated payment process here... https://www.peopleperhour.com/blog/product-platform/freelancer-payments-process/
  
  Please let us know if there is a problem outside of this change.
  
  Thanks,

  Community Team

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  Lindsay

  • July 15, 2021 12:40

  Are you aware of the new rules regarding payment withdrawls? It's now 14 days from the day of payment before you can withdraw.

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  Elom

  • July 15, 2021 13:52

  14 days have long passed. I am not talking about the waiting period. 

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  Elom

  • July 15, 2021 13:55

  Community Team, please read what my issue actually is. The invoice was paid in June! I am being requested to send documents in order to withdraw. I already did this years ago and the docs were approved. Even if I have to send new ones, there is no actual way of sending them. Your own system tells me my docs are approved and there isnt a way to attach new ones. 

  I am beginning to think that these are all tactics for holding onto funds...not impressed at all and would like a solution asap!

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  Lindsay

  • July 16, 2021 10:52

  @Elom call them up.+(44) 020-78941515 I have found you get better support if you call.

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