Invoice for username

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Vitalijus

• August 16, 2021 16:38

I am working for an agency, after ordering services and providing company details, we received an invoice issued to our username. After asking for it to be changed, we were told that they can't do it. Issue a credit note and raise a new one seem to be oftent practise when mistakes are done. Why can't PPH do this?
Does anyone else have this issue?

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• Official comment

  

  Community

  • August 17, 2021 09:06
  • Edited

  Hi Vitalijus, thanks for your question. 

  We're very sorry but this isn't something we can help with.

  I can see on our system that you've been in contact with our support team who have answered your question about this. 

  Best wishes, The Community Team
  
  

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