Compliant Against Freelancer - Refund Request

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Samuel

• August 25, 2021 07:54

I have recently worked with a freelancer. I set him a clear task list at the start which was never completed.

He raised the invoice before work was completed. I was unaware that this would be automatically approved in 7 days.

Since the payment, the freelancer has not completed the work and has actually left me more issues through his substandard work.

His profile is here 

https://www.peopleperhour.com/freelancer/technology-programming/syed_muhammad_nabeel-level-5-certified-expert-wordpress-zywnymj?ref=provider

Please advise what can be done to rectify this issue or for refund to be issued before I lodge a payment dispute with my payment provider.

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• Official comment

  

  Community

  • August 25, 2021 08:24

  Hi there Samuel, I'm so sorry to hear what's happened!

  I can see that your ticket is on our customer service system, so someone will be getting back to you shortly. We try to respond within 48hours Monday to Friday. Please do let us know if no one has got back to you within this time and we can further investigate. 
  
  Best wishes,

  The Community Team

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