Very slow customer support

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usama

• September 04, 2021 08:15

I am having an issue of changing profile name but I am very disappointed with the customer support of peopleperhour. I have submitted my request 3 days ago and the support team responded after 26 hours, I replied to their response but now its been more than 36 hours I am waiting for the team to answer. 

 

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• Official comment

  

  Community

  • September 06, 2021 10:07

  Hi Usama, 

  Sorry to hear that you're experiencing a long wait. We've had a look into this and can see that you've been in touch multiple times. I'm afraid, due to how our internal system works where tickets are sorted based on the date of a customer's last reply, this has pushed your query to the back of the queue.

  This, combined with no weekend cover, has unfortunately caused delays - we're very sorry! 

  Please be assured that we have your ticket and a member of the team will respond to you as soon as they are available. We really appreciate your patience. 

  Best wishes

  The Community Team 

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