Payment Problems

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Hamza

• September 10, 2021 14:15

Hello, I have a problem with payment, I completed the client's project and he confirmed the work and was very happy, but the money did not appear on my PPH account but it appear in escrow

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• Official comment

  

  Community

  • September 10, 2021 15:34

  Hi Hamza, 

  Thanks for your question. This is part of our new payments process which you can read more about here. 

   

  The latest any freelancer will have access to their funds is 18 days - 14 days clearing (including weekends) and 48hr withdrawal (working week days).

   

  If you find that you are waiting more than 18 days for funds, please get in touch by emailing support@peopleperhour.com and a member of the team will investigate further. 

   

  Hope this helps and best wishes, 

  The Community Team 

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• 

  Joseph

  • September 13, 2021 11:44

  It's the new system. I've been forced to borrow money and pay after 15 days with a hefty interest. Still trying to recover. It's just that the changes happened so suddenly they hit freelancers right in the guts. A 3-month notice would have helped...but complaining is a waste of time. Very unfortunate.

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