Minus £1 available to withdraw

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Sally

• September 14, 2021 20:29

Hi, the payments screen tells me I have 164 euros available to withdraw, but when I try the system tells me I'm in minus figures. Can you let me know what's going on please?

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• Official comment

  

  Community

  • September 15, 2021 09:31

  Hi Sally, 

  Thanks for your question! I can see that a member of the team picked up your ticket and has resolved this for you ☺️

   

  In this case, it looks like you're having trouble withdrawing as you're within the clearing period. For more information about this, you can read more about our new payments process here. 

   

  Hope this helps and best wishes, 

  The Community Team 

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