Lack of support

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Luca

• November 21, 2021 13:40

I've opened a ticket more than three months ago, and after a first (useless) answer, I've not received a single answer in all those months, even If I've wrote back a few times to ask for a solution, and the ticket still show the Open status.

https://support.peopleperhour.com/hc/en-us/requests/1014096

Is the support still active there, or freelancers/clients are totally abandoned to their destiny? Is for that kind of service that we've to pay fees?

What if that was a really urgent problem?

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• Official comment

  

  Community

  • November 23, 2021 16:46

  Hi Luca, we're really sorry to hear about this delay. We've looked into this and unfortunately, we still don't have an update at this time. Please be assured that a member of the relevant team is looking into this and as soon as there is more information, you will be informed immediately. 

  Please accept our apologies for the delay and hope we can get this resolved soon.

  Best wishes,

  The Community Team 
  
  
  

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  Luca

  • January 23, 2022 12:31

  Unfortunately, I'm pretty sure that nobody is looking at it at all. I've been contacted only once, strangely just after I wrote that message in the forum.

  Issues were of two different kinds, the first hasn't received a solution, not even a suggestion, in months and months. The second were doubts, and not even a single question has been ansered after other 33 days of waiting.

  That's the worst assistance I've ever received in a translation site, in which we have to pay fees for that kind of support...

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  Luca

  • January 30, 2022 14:59

  Another week, nobody caring.

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  Community

  • January 31, 2022 13:53
  • Edited

  Hi Luca, thank you for chasing this - we sincerely apologise for the delay and we're so sorry to hear you've not had the best experience. 

  We must assure you that the development team is looking into your browser issue and unfortunately there is not an update. Please be assured that as soon as there is an update, we will let you know.

  We can see however that you haven't had a response from the team about your other queries. This isn't the service we strive to achieve and for that, we're incredibly sorry.  We've reached out to a senior member of the support team to investigate your ticket further and get in touch with you directly with a response. 

  Thanks again for your continued patience and apologies. 

  Best wishes, 

  The Community Team 

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  Luca

  • February 01, 2022 12:03

  Thanks for the answer,

  but patience is finsihed a long time ago, and we all know that nobody is really investigating anything.

  If that was the case, in all those months I would have received at least one single suggestion or change to apply... that's what support does when he's seriously investigating an issue, stay in contact with the user and trying to find a solution through tests and changes.

  All the rest are only empty words.

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  Luca

  • February 03, 2022 10:53
  • Edited

  And just after that, the development team, after 6 months of enormous investigation, has decided that they were unsuccessful on their research, and suggest to use another browser. Something that was already done as a test, and didn't worked.

  Big LOL, and thanks a lot for the solution! :D

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  Luca

  • April 30, 2022 12:50

  Problem is still here, nobody contacted me obviously in the meantime (a lot of investigation...) and how I can get paid and recover my money if I'm unable to see my profile page?

  Now is urgent, no more waiting and silly answers, thanks.

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  Luca

  • May 02, 2022 21:47

  Still waiting.

  Should also refund all the fees I'm paying, because I'm receiving no services at all, only disservices, inneficiency and problems.

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  Luca

  • May 04, 2022 11:05

  I need to check my profile. I need to check my money.
  If the advanced support has been unable to find a solution in almost one year, at least an alternative way to use the site and profile should be studied, and suggested.

   

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