Clearing Period

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Adam

• December 02, 2021 16:24

I understand that the clearing period is based over 2 months but considering there is inactivity in December for Christmas (especially for UK freelancers) will this be taken into consideration?

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  Community

  • December 03, 2021 09:23

  Hi Adam, thanks for sharing your thoughts. 

  To confirm the clearing period is 2 weeks and not 2 months, if that provides any reassurance. 

  The length of your clearing period will be determined by how much you have earned on PeoplePerHour in the previous two calendar months. This ranges from 3 days to 14 days. Following the clearing period, all withdrawal requests will be processed by the PeoplePerHour team within 2 working days. 

  You will be able to see your current clearing period on your profile. Head to Actions >> View Earnings and go to Control Panel. You can also read more about the different clearing periods and criteria here. 

  Unfortunately, our payments process will not change over the festive season - we appreciate you will be disappointed with this response and for that, we're sorry for any frustration caused. 

  If you have any questions please email support@peopleperhour.com and a member of the team will be happy to help. 

  Best wishes

  The Community Team 

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  Adam

  • December 03, 2021 09:26

  Apologies I did not mean the clearing period I meant the service fees 

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  Adam

  • December 03, 2021 09:28

  i.e earned past two months to determine the timescale of the clearing 

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  Community

  • December 03, 2021 10:23

  Hi Adam, no problem! Thanks for clarifying there. I'm just going to escalate this to the support team and create a ticket for you. They will be able to provide you with some more information! 

  Please note that the support team does not operate over the weekend and therefore, is likely that your query won't get picked up until next week at the earliest. 

  Best wishes,

  Community Team

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