Merging my account _Urgent Help Required Please

Follow
Vimla Chendriah

I have been sending various messages to the Support Team, this is very frustrating.  I have explained that I need to amend my email address as I no longer have access to old email address to send a lost password request. I have provided my old and new email addresses still no reply? You send me a link to see my support ticket which is asking me my password and login - how can I access this??? 

Do I create a new account? How can you merge the 2 accounts? 

Please help ASAP

0

Comments

1 comment

Date Votes
  • Official comment
    Community

    Hi Vimla, thanks for getting in touch and sorry for the delay over the festive period.

    Please be aware that our Customer Support team was unavailable on Monday 3rd January. They will be catching up today and will try to respond to any queries within 2 working days.

    As you have run into trouble with getting your account up and running, we've created a support ticket for you on our system and added your comments. A member of the team should be able to investigate this as soon as they are available and will reach out with more information.

    Hopefully, you will get this resolved soon. 

    Best wishes, 

    The Community Team

     

    Comment actions Permalink

Please sign in to leave a comment.

Didn't find what you were looking for?

New post