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  • Official comment
    Community

    Hi Ondina, thanks for your message and sorry to hear that you're running into some trouble!

    We've had a look into this and can see that you've been in touch multiple times. I'm afraid, due to how our internal system works where tickets are sorted based on the date of a customer's last reply, this has pushed your query to the back of the queue.

    This, combined with no weekend cover, has unfortunately caused delays - we're very sorry! 

    Please be assured that we have your ticket and a member of the team will respond to you as soon as they are available. We really appreciate your patience. 

    Best wishes

    The Community Team 

     

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