Remind me again why there is suddenly a 2 week delay in clearing funds?
Good morning,
I've used PPH for about 10 years or so, and according to your own records have had over £70,000 of business through your company - for which I have paid well in terms of your commission / fees.
We now encounter the 2 week clearance period.
I like working through PPH - but this two week period is ridiculous. Most of my non-PPH clients pay me (literally) within 24 hours of invoicing because I have cultivated a good relationship with them.
I'm afraid that you are taking people like me - regular freelancers, well qualified, effective and good for your other customers - for granted.
Any thoughts?
Best wishes,
Joe P.
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Official comment
Hi Joe,
Thank you for sharing your concerns with us. Firstly, we want you to know that we hear you and we're truly sorry to hear the impact that our new payments process has had on you.
As a rapidly growing business, we have to follow stricter regulations and complete more checks before we can release payments that are made through our platform in order to protect our users. We can assure you that our processes, terms and conditions, and actions, all comply with current law.
The length of your clearing period will be determined by how much you have earned on PeoplePerHour in the previous two calendar months. This ranges from 3 days to 14 days. Following the clearing period, all withdrawal requests will be processed by the PeoplePerHour team within 2 working days.
You will be able to see your current clearing period on your profile. Head to Actions >> View Earnings and go to Control Panel. You can also read more about the different clearing periods and criteria here.
We are truly sorry that you feel let down by our new payments process. As always, please feel free to email support@peopleperhour.com if you have any other questions and a member of the team will be happy to help.
Best wishes,
The Community Team
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