Payment pending

Follow

Monica

• March 31, 2022 09:31

I submitted a whithdrawel on the 25th March.  Was told it would take 2 working days to be cleared and deposited.  This is day 5 and still no money.  Could you let me know when this "technical issue" will be cleared up?

 

0

• Official comment

  

  Community

  • April 01, 2022 13:33

  Hi Monica, thanks for getting in touch and sorry to hear you've been waiting a while for your payments to be processed. We're currently looking into this and have escalated your current ticket on our system to the appropriate team to investigate further. 

  Once there is an update about your withdrawal, you will be informed by a member of our support team. 

  Best wishes and thanks for your patience, 

  The Community Team

  Comment actions Permalink
• 

  Jasna

  • March 31, 2022 17:34

  Hi Monica

  It seems to be a recurring problem because I experienced delays with my withdrawals from 24.3 and 25.3 which were finally released today but I also have a withdrawal that is due to be released tomorrow.

  I had similar problems a month ago so I'm hoping these delays will no longer be an issue.

  0

  Comment actions Permalink
• 

  Community

  • April 01, 2022 13:35

  Hi Jasna, we're terribly sorry for any inconvenience caused by this delay. We're still currently investigating the issue, but don't have an update at this time. 

  Thanks again for your patience. 

  Best wishes, 

  The Community Team

  0

  Comment actions Permalink

Please sign in to leave a comment.