Refund

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KTK

• April 01, 2022 05:35

Hello, 

We purchase a design, but the service was not delivered to us, the seller is having problem communicating and delivering according to what we want... therefore it was an unfinished job and we would want to transfer that payment to a different seller. 

How can this be done???

Our payment is still on hold on escrow.

Thanks

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• Official comment

  

  Community

  • April 01, 2022 14:53

  Hi there, thanks for getting in touch, and sorry to hear what happened. 

  We can see that your ticket has now been responded to by a member of the support team - hopefully, this will be resolved soon. 

  Best wishes, 

  The Community Team

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