BUYER NOT VERIFIED - SELLER WON'T BE PAID

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Paul

• April 27, 2022 15:20

As the title suggests. 

If you work with a buyer who is not a verified buyer, you will NOT be paid for your work. Even if the Buyer paid into your ESCROW and then accepts your work and leaves a FIVE star review; because of PPH's STUPID rules, your payment will not be released.

Be warned, this is NOT a freelance friendly company, and what makes it even worse, is that there is NO WAY to determine if a buyer is verified or not. 

Customer support is about as helpful as an ashtray on a motorbike - Stay safe everyone! 

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• Official comment

  

  Community

  • April 28, 2022 11:23
  • Edited

  Hi Paul, thanks for getting in touch and sharing your concerns - we will take your feedback onboard.

  We're sorry to hear about your experience with PeoplePerHour and that you've been left feeling disappointed and let down by the service you've received from the support team. 

  We've looked into this in more detail and after speaking with a senior member of the support team, we recommend that you reach out to the buyer via the workstream to ask that they verify their account. If you do not get a response from them or they are not willing to cooperate, please inform the support team immediately and this will be escalated to our payments team who will further investigate and try and get this resolved for you. 

  Once again, if you have any queries about this, please continue to speak with the support team at support@peopleperhour.com and a member of the team will be happy to help.

  We appreciate your patience while we look into this and apologies for any inconvenience caused. 

  Best wishes, 

  The Community Team

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  Grahame

  • June 27, 2022 08:29

  Did you ever get paid? I am in the same situation and PPH not responding. 

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