incorrect credit balance

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maria

• May 26, 2022 00:33

I just purchased a membership and had a credit balance over 100 and now I'm sitting at 12 credits.   I submitted only 6 proposals with 2 offers and had 2 invites which both ended being cancelled.  

Clearly, there should be more than only 12 credits and yet aside from my own credit tracking, nowhere in my account can I find the balance showing activity for credits used vs. credits returned from cancelled projects.

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• Official comment

  

  Community

  • May 26, 2022 08:00

  Hi Maria, 

  Hi Rosalyn, thanks for your message, and sorry to hear you're having some trouble. 

  We've raised a support ticket for you and a member of the team will be in touch as soon as they are available to help with your query. 

  For any future queries, please raise a ticket by heading to this link here: https://support.peopleperhour.com/hc/en-us/requests/new 

  Best wishes, 

  The Community Team

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