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Hi,

This was my first time using peopleperhour. I have paid the deposit today and used the 20% off promocode emailed to me as a first time user. I noticed that I have not been offered the 20% discount inspite of me using the discount code but I have got around 5% discount. Also, when I paid the remaining amount there is no discount applied at all. I think this is unfair and I am not happy with the service where I was offered a discount but again the promised discount for not applied by peopleperhour.

If I had known before that I would be disappointed like this, i could have used my NHS staff 20% discount instead or gone to other websites.

Although I received great service from the freelancer I am disappointed by PPH. I would be grateful if you can retrospectively apply my 20% discount and refund me the excess payment taken to a better customer satisfaction so that I can use the website again. With this experience I am not looking forward to.

I will look forward to your input.

Many thanks

Aesha

Official comment

Community

July 11, 2022 08:07

Hi Aesha, sorry to hear you've had some trouble applying discount codes. We will need to look into this further so have raised a support ticket on your behalf with the support team - they will be in touch as soon as they can to help with your query.

Best wishes,

The Community Team

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