It seems there are some bugs and logically error in your Moderation Ninjas.
It seems there are some bugs and logically error in your Moderation Ninjas.
A client contacted me but his message workstream is moderated, so I am not able to send my reply. See below, Please activate it so I can reply him.:
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Uh-oh! Your WorkStream was moderated
Our Moderation Ninjas detected content in your WorkStream, which was in violation of our Terms & conditions For that reason, your message never reached Jaline's Inbox. If you want to talk this through, just contact us
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Official comment
Hi Amit,
Sorry to hear you're having trouble.
We can see your ticket in the system and that you've been in touch a few times on the same query. Due to how our ticket system works, this has unfortunately delayed our response to you - sorry about that. This is because tickets are sorted based on the date of a customer's last reply which has pushed your query to the back of the queue.
Please be assured that we have your tickets and a member of the team will be in touch as soon as they can to help. Thanks again for your patience and hopefully this will be resolved soon.
Best wishes,
The Community Team
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