Money disappearing

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Ray

Hi 

On 13 June, a transfer of £246 from our bank did not arrive in the PPH account,. I have raised a bunch of tickets and sent emails in the past five weeks to no avail. A "Vicky" contacted me on 14 June to say she was dealing with the matter. Nothing from her since. I got an email from support around 1 July asking was the matter resolved. Of course it isn't because nothing has been done and nobody at PPH cares.

I cant think of another supplier who provides such. pathetic service!

We have spent £30,000 via PPH but since this situation arose are now putting our business through other more professional responsive freelancer sites.

Ray 

 

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  • Official comment
    Community

    Hi there, sorry to hear you're having trouble. 

    We can see your ticket in the system and that you've been in touch a few times on the same query. Due to how our ticket system works, this has unfortunately delayed our response to you - sorry about that.  This is because tickets are sorted based on the date of a customer's last reply which has pushed your query to the back of the queue.

    We have chased this with a member of the team, so you should get a response as soon as someone is available. Typically tickets are responded to in 7 working days. Thanks again for your patience and hopefully this will be resolved soon.

    Best wishes,

    PeoplePerHour

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  • Ray

    I dont believe for a minute that anyone will get back to me and what you said above is rubbish,. Yes, i have contacted you multipe times because i expect some level of service other than the occasional "we wil get around to it sometime"

    This is the worst customer service I have ever experienced and something I will not never forget.

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