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  • Official comment

    Hi there, thanks for your patience while we work through things, and sorry to hear you're having some trouble. 

    You will need to contact customer support for more information. 

    If you have raised a ticket, then a member of the team will be in touch as soon as they are available to help. Typically this is within 7 working days, but due to high demand, this period could be longer. 

    If you haven't raised a ticket, please do so through this link >>

    Best wishes, 

    The Community Team

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