peopleperhour steals my money

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Leanid

• August 15, 2022 09:45

This is the worst experience of my freelance work in the last 4 years! I don't understand where my earned money goes from my account? Writes - Purchased list of recommended offers! I didn't buy anything! Why am I being charged an additional 20% VAT? There is no such freelancing on any other exchange! 
The response of the Support Service has to wait for 7-10 days. Why do you have such a mess going on?

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• Official comment

  

  Community

  • August 16, 2022 08:26

  Hi Leanid, sorry to hear you're unhappy with PeoplePerHour and that you're having some trouble. 

  Unfortunately, due to an unprecedented amount of tickets, we are experiencing delays - we apologise for any inconvenience caused. 

  We have passed your concerns over to the support team who will be in touch via the same ticket with more information. Thanks again for your patience!

  Best wishes, 

  The Community Team

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  Nancy

  • August 16, 2022 19:48

  You will always have an unprecedented amount of tickets because you've removed the Chat feature.  

   

  I would suggest replacing it - otherwise you'll never catch up, you'll have even more disgruntled clients and they'll go elsewhere.  It's like pressing the self-destruct button. Can you not see that? 

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