Hi, I am having issue wherein the security question is not working and I can not get into the payment section.

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Meg

• September 01, 2022 19:32

I have tried to reenter and update the security questions, and nothing seems to work. At this time I still have an issue wherein the security question is not working and I can not get into the payment section.

I need to get into the payment section at the earliest.

 

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• Official comment

  

  Community

  • September 02, 2022 13:21

  Hi there Meg, apologies for the delay - there is an unprecedented demand for support just now. We can see you've raised a ticket with our support team about this issue. Someone will be in touch as soon as they are available to help get this resolved. 

  Best wishes,

  The Community Team

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  Meg

  • September 02, 2022 13:06

  Hello customer support, I reported this issue a day back and have not heard back yet. I am unable to use payment section to fund the latest project that I have posted. Can you fix this asap such that I can move to the next step to finalize the work?

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  Trevor

  • September 04, 2022 08:49

  I have had the same issue for weeks.

  Despite raising this with PPH ,they have ignored the question and as a result they have messed up my bookkeeping departments workflow.

  They obviously have an issue with this, and won't admit it.

  Piss poor-will use Fivver next time.

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  Meg

  • September 06, 2022 23:31

  PPH, It's been a day since I provided the response to your request, and the issue is still not resolved making me unable to get past the security questions for payments. I am not receiving any response from customer support. This is very urgent as I am unable to hire any freelancers at this time because of failure to get past security questions. Can you help resolve the ticket asap?

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