Payments not being accepted

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Publi

• September 06, 2022 14:18

Support is horrible. Ticket (#1089362) opened 6 days ago with no response about the problem. Payment attempts on several projects with Credit Card and Paypal.

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• Official comment

  

  Community

  • September 07, 2022 11:35

  Hi there, sorry to hear you're unhappy with support.

  We can see your ticket in the system and that you've been in touch a few times on the same query. Due to how our ticket system works, this has unfortunately delayed our response to you - sorry about that.  This is because tickets are sorted based on the date of a customer's last reply which has pushed your query to the back of the queue.

  Please be assured that your query will be responded to as soon as someone is available. We thank you for your patience. 

  Best wishes, 

  The Community Team

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  Publi

  • September 13, 2022 12:04

  It's been 13 days since the ticket was opened and I still haven't heard back. The best way is to use other platforms to hire freelancers.

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  Francesca Lia

  • January 23, 2023 15:32

  It won’t accept my payment either. My bank okays it but it doesn’t go through pph end. Can you solve this?

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