The Clearing Period is a Problem
This is simply my airing of concerns about this platform. Coming from someone who's been using it for 8 years.
The system of clearing is unnecessary and I think will longterm seriously impede freelancers in using your system. Making it harder for people that are doing the work to withdraw the funds received to them is not a motive for them to stay on the platform.
If it was necessary to 'investigate' and prevent criminal activity, the amount of money wouldn't make any difference. It is a self damaging incentive plan for people to make more money and therefore for you to skim more money off the top.
You're already taking a percentage of the earnings, continuing to make it harder for people like me to withdraw funds is only more motive for me to take work off your platform, not continue to use it.
I think this needs to be reconsidered for your sake.
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Official comment
Hi both, thank you for sharing your concerns with us. Firstly, we want you to know that we hear you and we're truly sorry to hear the impact that the clearing period process has had on you.
As a rapidly growing business, we have to follow stricter regulations and complete more checks before we can release payments that are made through our platform in order to protect our users. We can assure you that our processes, terms and conditions, and actions, all comply with current law.
The length of your clearing period will be determined by how much you have earned on PeoplePerHour in the previous two calendar months. This ranges from 3 days to 14 days. Following the clearing period, all withdrawal requests will be processed by the PeoplePerHour team within 2 working days.
You will be able to see your current clearing period on your profile. Head to Actions >> View Earnings and go to Control Panel. You can also read more about the different clearing periods and criteria here.
We are truly sorry that you feel let down by this. As always, please feel free to email support@peopleperhour.com or raise a ticket with our team if you have any other questions and a member of the team will be happy to help.
Best wishes,
The Community Team
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Wholeheartedly agree - this - and the fact that there's no chat system anymore. Raising a ticket for a simple enquiry or issue now takes 10 days to resolve.
PPH are ruining this business and just can't see it. Look at how the number of active jobs has decreased and the calibre of freelancers has declined.
Please reconsider.
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Agree Nancy, having come back from a period away - it's quite clear everything seems to have gone in the tubes.
To the community team - can you just clarify, if indeed it is a legal necessity what difference the amount earned makes? Are you trying to convince me it takes longer to verify smaller payments than it does larger ones?
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Ha ha... Nancy made a 180-degree turn with the last comment. From "it's terrible" to "it shd be that way." Took me a year to recover back in 2021. This change caught most us by surprise back then. They blocked the withdrawal
of funds for 6 weeks first, and when we asked why they then told us about the new system they wanted to introduce. Those 6 weeks really hurt me. Was in debt before I knew it. -
I didn't say it should be that way. Don't twist things. I said if you juggle things correctly, 14 days should be okay. Of course that does depend on the number of clients passing projects your way. I have 52 private customers, nine of which give me work each month. I invoice at the end of the month. Some pay immediately, some take 15 days to pay - it's just a question of being able to juggle things well. I appreciate you do need a constant flow of work to do this though. Oh, and employees do only get paid monthly!
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