At PPH we strongly encourage Buyers and Sellers to work closely together via the WorkStream to ensure that at every step of the way both parties keep communicating well and are happy with how the work is progressing. Our Rules of Engagement outline what is to be expected when working with Sellers. All Sellers on PPH provides regular progress updates via the WorkStream and responds to questions from you, the Buyer, within one (1) working day. Sometimes there is simply good reason why a Seller has not responded, such as due to illness. Don't worry, your money will remain safe in Escrow until you choose to release it to the Seller.
1. Get in touch on the WorkStream
If you haven't already, get in touch with your Seller by posting a message on the WorkStream and ask why they are not responding and how the work is progressing. Make it clear to them that you need more regular updates.
2. Cancel the job and find another Seller
If they are still not keeping in touch and you aren't happy then you may want to cancel the work with them and find another Seller to get the job done. To cancel let the Seller know by posting a message to them in the WorkStream to ask them to stop work.
3. Request a refund
If the agreed delivery date has passed and you haven't received the work from your Seller then you may want to request a refund. Sellers get penalised on PPH for jobs refunded because they haven't delivered (or haven't been responsive).
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