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  1. PeoplePerHour Support
  2. Buyer Support

Buyer Support

Registration and Verification

  • The Buyer Guide
  • Create a buyer account
  • Canceling a project after accepted proposal
  • I have received an invoice but I am not happy with the work provided.
  • Funds have left Escrow

Becoming a Buyer

  • Posting a project
  • Selecting a Freelancer
  • Approving a proposal
  • Unresponsive Freelancer
  • Cancelling a project

Payments and Billing

  • Vouchers, Discounts and Credit Notes
  • Paying invoices
  • Automatic Refunds

FAQs

  • How does PeoplePerHour protect buyers?
  • I already put a deposit into escrow why am I being asked again?
  • How do I find people that are reliable and trusted?
  • How do I know that my money is secure?
  • Am I entitled to a refund?
  • I am not happy with the work delivered but you released my money, what can I do?

Contacting Customer Support & Opening Hours

  • Opening Hours & National Holidays 2022
  • Contacting Customer Support

Working with Freelancers

  • Cancellations & Refunds
  • Rules of Engagement
  • Freelancer Quality - CERT
  • Tips for working successfully with Freelancers
  • How do I know the person I hired will deliver?
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