Buyer Support

Registration and Verification

• The Buyer Guide
• Create a buyer account
• Canceling a project after accepted proposal
• I have received an invoice but I am not happy with the work provided.
• Funds have left Escrow

Becoming a Buyer

• Posting a project
• Selecting a Freelancer
• Approving a proposal
• Unresponsive Freelancer
• Cancelling a project

Payments and Billing

• Vouchers, Discounts and Credit Notes
• Paying invoices
• Automatic Refunds

FAQs

• What is Escrow and how is it used?
• How do I deactivate or delete my account? 
• How can I cancel a project?
• Can I take communication off the site? 
• How does PeoplePerHour protect buyers?
• I already put a deposit into escrow why am I being asked again?

See all 10 articles

Contacting Customer Support & Opening Hours

• Opening Hours & National Holidays 2023
• Contacting Customer Support

Working with Freelancers

• Cancellations & Refunds
• Rules of Engagement
• Freelancer Quality - CERT
• Tips for working successfully with Freelancers
• How do I know the person I hired will deliver?