Buyer Support

Registration and Verification

• The Buyer Guide
• Create a buyer account
• Canceling a project after accepted proposal
• I have received an invoice but I am not happy with the work provided.
• Funds have left Escrow

Becoming a Buyer

• Posting a project
• Selecting a Freelancer
• Approving a proposal
• Unresponsive Freelancer
• Cancelling a project

Payments and Billing

• Vouchers, Discounts and Credit Notes
• Paying invoices
• Automatic Refunds

FAQs

• How does PeoplePerHour protect buyers?
• I already put a deposit into escrow why am I being asked again?
• How do I find people that are reliable and trusted?
• How do I know that my money is secure?
• Am I entitled to a refund?
• I am not happy with the work delivered but you released my money, what can I do?

Contacting Customer Support & Opening Hours

• Opening Hours & National Holidays 2023
• Contacting Customer Support

Working with Freelancers

• Cancellations & Refunds
• Rules of Engagement
• Freelancer Quality - CERT
• Tips for working successfully with Freelancers
• How do I know the person I hired will deliver?