Follow

Contacting Customer Support

This is a help guide on the options available to contact Customer Support. Currently, our support option consists of email communication.

Besides contacting our support team, you can view multiple forum posts that explain many general questions that have been answered by some of our most experienced users. Our Customer Support Ninjas are available from 8AM-4PM UK TIME, Monday to Saturday.

Here are some screenshots to assist in the process of contacting us:

1) There is a "Support" option at the bottom of each page (footer)

Screen_Shot_2018-01-04_at_1.07.19_PM.png

2) Once you either click on "Customer Support" option or the "Support" at the bottom you will see the following page contact_us_1024.jpg

3) If the search options do not resolve your issue, you can select the "Need More Help? Contact Us". You will have to sign in to your PPH account if you have not done so already.

typing_the_ticket_1024.jpg

4) If you do not have a PPH Account or have difficulties login in then you can click on the "Can't log in? Click here to contact us" 

Screen_Shot_2018-01-04_at_1.20.54_PM.png

Screen_Shot_2018-01-04_at_1.18.50_PM.png

5) Asking the community will open the following:

Screen_Shot_2018-01-04_at_1.22.26_PM.png 

We are always trying to provide you with the best customer support !

The PPH Customer Support Team

 

Find out more:
Was this article helpful?
9 out of 45 found this helpful
Have more questions? Submit a request

Comments