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Faye

• January 23, 2017 11:04

Hi,

I am seeing an alert in the Workstream menu that a client has sent me a message.

I go to the workstream - message not there.

I have to wait 10-20 minutes to get the alert from you by email that I have a message, and I can then read part of the message but can still not see the message in my workstream and therefore cannot reply. This this is starting to lose me business. 

Please investigate,

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  Permanently deleted user

  • January 24, 2017 12:24

  Many thanks for your messages.
  I have opened up a ticket for you both with our customer support team and someone will email you both soon.
  Please let me know if I can help either of you with anything else.

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  Heidi

  • January 23, 2017 14:07

  This has been happening in my messages as well. I think the problem for me started about 9 days ago. It's not consistent-it happens in random workstreams, then everything is OK for a couple of days before it starts doing it again. Each time I think you have fixed the glitch. The latest is on a message that the seller sent me about 20 minutes ago.

  Please sort this out, because, like Faye, it is starting to affect my business.

   

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  Anjana

  • January 14, 2019 12:54

  This has been happening in my messages also. Clients says, they sent messages. but i didn't get them. but the sound comes 

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