Refund process for part complete job

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Steven

• February 01, 2017 15:57

Hello,

What should you do if a buyer decides to cancel a job after it has started and requests a full refund?  Once the refund request has been raised I cannot create an invoice for the work done so far.  I would like to raise a small invoice for the time spent to date but I only have 2 options:

1) pay the full refund and lose money on the time spent 
2) pay to raise a dispute and lose money as the fee is as high as the invoice I wish to raise

I seem to lose either way.  There must be a fair solution available?

Thanks

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• Official comment

  

  Permanently deleted user

  • February 02, 2017 11:51

  Many thanks for your message.
  I have looked in your account and I can see you are already discussing this with a member of our team.
  Please let me know if I can help you with anything else.

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  Steven

  • February 02, 2017 12:48

  Yes I am.  Looks like we have found a massive loophole in the refunds process that allows buyers to get free work out of sellers! 

  Very, very worrying.  I will post details soon as I'm sure sellers will want to be warned about this.

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  Lee

  • June 03, 2017 17:07

  IM having an issue with a client now wanting refund after two weeks work. I have raised a support request.

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