Accepted invoice rejected from Customer service

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Ravi

• February 03, 2017 11:56
• Edited

Hello!

I finished the work of a buyer.When I raised an invoice, he accepted it and give me a good review. I should receive my payment but it was still pending and now it wasn't approved by Community team.

I've got this message from your team:"PPH ADMIN - Seller, please provide some proof (screenshot, pictures, attachments, etc.) of the delivered work via the workstream before raising a new invoice." Can you tell me that how I'll get this sorted out? 

I'm not sure what kind of workstream proof you need. Please check back with my client named: Mohammed Arif

I'm still wondering I've not tried to contact Mohammed Arif outside Mohammed arif neither I have broken any guidelines then why is my payment being blocked? Can you please look into this matter and help me to get my payment released.  

What should I do??Please help me I'm new on PPH

Please do this ASAP.

Invoice - #1415984-3

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• Official comment

  

  Permanently deleted user

  • February 06, 2017 09:35

  Many thanks for your message.
  I have opened up a ticket for you with our customer support team and someone will email you soon.
  Please let me know if I can help you with anything else.

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• 

  Mohammed

  • February 04, 2017 18:29

  Communication and Billing should be conducted through PPH .

  Send em proof of what you delivered to your client, that's all.

   

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