REFUND CHARGES ARE UNFAIR

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Nithesh

• February 05, 2017 00:35
• Edited

 Hi 

I gave a job to an agent with top certification and he failed to deliver on the job.

I have lost one week because of it now I'm rushing to finish the job with some one else The agent has refunded me but However I was shocked that PPH takes a 10% cut from the £100 fee. 

This is unfair i have paid the fees while making the payment why should i pay it for  the service which is not delivered. 

Thanks 

Wish

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• Official comment

  

  Permanently deleted user

  • February 06, 2017 11:52

  Many thanks for your message.
  I have looked in your account and I can see you are already discussing this with a member of our team.
  Please let me know if I can help you with anything else.

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  Mohammed

  • February 05, 2017 07:33

  Hi Nithesh, you should have the 10% back, read the terms well ,

  "In case a Buyer is entitled to a refund, the Buyer receives the funds requested according to Section 6.3 minus a refund fee equal to 10% of the requested amount. The refund fee is waived in case the Seller is at fault for the refund per Section 6.4."

   

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  Nithesh

  • February 05, 2017 08:45

  I understand inn my case it's seller fault 1 not deliverd on time 2 kept on extending the delivery so i asked for refund why should i pay 10 % on this instance then

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  Mohammed

  • February 05, 2017 08:51

  because it's taken by default...whether it's the seller's fault or not

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  Nithesh

  • February 05, 2017 08:58

  Please read this https://www.gov.uk/consumer-protection-rights .
  I will take this matter to ombudsman association.

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