PAYMENT ISSUE

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FIONA

• February 06, 2017 12:05

Hi

 

I've tried to accept a proposal and entered my card details, it goes through to the card issuer verification scree, accepts the password details and then jumps straight back to Accept Proposal.  I've done this three times and have no confirmation.  Has this been accepted?  Many Thanks, Fiona  

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• Official comment

  

  Permanently deleted user

  • February 06, 2017 12:16

  Many thanks for your message.
  I have opened up a ticket for you with our customer support team and someone will email you soon.
  Please let me know if I can help you with anything else.

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  Sheetal

  • July 20, 2017 14:21

  I am having same issue as Fiona. Tried accepting the proposal, entered the credit card details and clicked on Pay but it took me back to the "Accept proposal" page. Please help me resolve this ASAP

   

  Thanks

  Sheetal

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  Tasha

  • April 06, 2018 13:48

  I am trying to make payment, and it showed authorised but takes me back to the proposal page showing issue in processing your payment

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