Partial refund

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Rob

• February 08, 2017 18:35

Hi there,

 

I recently did some work for a client whom I had originally quoted 40GBP for the work, but as I was able to complete it in less time I agreed with the buyer that I would only charge her 30GBP and sent an invoice for this amount.

I have been contacted by the client today worried as she received a warning from PPH regarding payment. What happens in these cases? I see it in my escrow at the minute but surely this should be refunded to the client without any charges to either party no?

Thanks in advance!

Rob

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• Official comment

  

  Permanently deleted user

  • February 09, 2017 12:15

  Many thanks for your message.
  I have opened up a ticket for you with our customer support team and someone will email you soon.
  Please let me know if I can help you with anything else.

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  Max

  • May 12, 2017 18:29

  I would also like to offer a partial refund for a client. an you advise?

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  Rob

  • May 12, 2017 18:36

  Hi Max,

   

  In the end you can simply click on the refund option within the workstream and then enter the amount that you wish to refund... If I remember correctly there is an option that you can select which is "work completed and funds left over" - You don´t get negative feedback from partial refunds but you do lose points (the monthly points that you get for completing work) but if you don´t mind not being on the leaderboard (like me) then no problem...

   

  But just to reassure you, you don´t get negative feedback or % deducted for partial refunds ;o)

   

  Hope to have helped!
  
  Rob

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