Dashboard not working. Messages showing incorrectly.

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Anna

• February 02, 2017 20:00

Hi there,

I've been having issues with my dashboard not loading correctly on and off for two days, but now I have no dashboard details at all. In addition, I also have issues where I am receiving messages but I'm not receiving email confirmation as I usually do. The message also doesn't show in bold under the messages icon at the top of the screen. 

 

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• Official comment

  

  Permanently deleted user

  • February 06, 2017 11:13

  Many thanks for your messages.
  I have opened up tickets for you all with our customer support team and someone will email you all soon about your technical issues.
  Please let me know if I can help you with anything else.

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  Jennifer

  • February 02, 2017 21:34

  I am also having this problem. Which browser are you using? I'm on Chrome. 

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  Jennifer

  • February 02, 2017 21:36

  Scratch that question: I just tried two other browsers (IE + Firefox) and the empty dashboard problem persists. 

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  Anna

  • February 02, 2017 21:36

  I'm on chrome too. I've also tried it in Internet Explorer and it looks the same.

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  Hafiz

  • February 02, 2017 22:09

  I'm facing the same issue

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  Rebecca

  • February 02, 2017 22:09

  I have exactly same problem - I am getting email notifications of invitations but unable to see the invitation, or any other information for that matter, on the dashboard. Also not getting email notifications for messages or they arrive very late...

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  Anna

  • February 02, 2017 23:08

  Adding to this debacle, I've just received someone else's message sent to me where they are getting a telling off from their client. Beginning to wonder just how professional a site this is...

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  Dave

  • February 03, 2017 04:09

  Hi

  Also having dashboard problems - loads showing the blank template but does not populate and ends up with a blank page.  Same for Edge; Firefox and Chrome browsers.

  Re email problems I seem to only get those notifications that DO NOT contain attachments - raised a call on this 3/4 days ago.  For the time being having to email clients with a "please check" second message when sending attached files.

  Seems some update has gone horribly wrong.  Would  nice if PPH could be a bit more upfront when general problems like these occur with perhaps a warning message of system issues at the top of the support page and/or the login page.

  Dave

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  GURU

  • February 03, 2017 11:55

  I am also facing dash board issues.

   

  Besides this, Message when posted by Clients or by me doesn't appear immediately. It takes 30 min. to appear in PPH - This issue was their for past 20-30 days.

   

  Very strange.

   

  Hope PPH will rectify soon.

   

   

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  Semal

  • February 03, 2017 12:42

  Dashboard does not showing correctly

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